Should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by DHL or CourierPost. All items shipped are insured. Note that air and ground shipping times are measured in business days. Next Day delivery option is available only in New Zealand.
You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at DHL. New Zealand Postal Service shipments can be tracked at CourierPost.
Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method
1-3 Business Days CourierPost (NZ only)
International Shipping via DHL Air (3-5 Business days)
Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective, will be deducted from any refunds given.
The Watch Central provides insurance coverage for every item we ship out.
Certain addresses we can't deliver to (such as PO Boxes, APO, or F.PO addresses). Please provide us with an address you are sure receives international shipments.
Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
Shipping & Item Problems
If a shipped order was lost or damaged, NZ Post or DHL must conduct an investigation. Please contact Watch Central to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, NZ Post or DHL will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Watch Central and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, Watch Central will gladly refund your original payment.
When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact Watch Central within 5 days of receipt of your shipment to make any necessary corrections. Please read our International Orders section below for International shipping problems. If the item received is different than what was ordered, please contact Watch Central within 5 days of receipt of your order. If you believe that your automatic watch isn't working properly, please contact us immediately. Product discrepancies not notified to Watch Central within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective. Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Watch Central reserves the right to replace the original packaging of products sold herein. Watch Central cannot guarantee a replacement of the manufacturer’s original packaging.